As a planning tool.
Any organisation where a central customer interaction hub exists, can use Snapshotz
as a planning tool. The first step in any planning exercise is a review. Snapshotz
can be used by any organisation that has three or more staff interacting with customers
using single (phone) or multiple channels i.e. text, email, web chat, fax.
As a reporting tool for management.
Snapshotz can be used as a reporting tool for management or can be incorporated
into reporting, as suits the needs of the organisation. Remember what gets measured
gets managed!
As a structured business process that is extensive and consistent.
Every time Snapshotz is used a consistent review covering the same variables should
result. Even if personnel change or persons conducting the review change, using
Snapshotz enables consistency. You are comparing apples with apples!
As a risk management tool.
The first step in managing risk is identification.
Snapshotz assists in identification of areas that may have been overlooked in the
bustle of everyday operations or been missed out because you just did not know.
As a training and development tool.
Ideal tool for new management, or existing management requiring a refresher, into
understanding the workings of the centre. Snapshotz covers the 29 main classifications
within any centre’s operations.You do not know what you do not know until you
know it!
As a productivity and measurement tool.
Due to the consistency in process that Snapshotz delivers, comparison between periods
is relatively easy. The use of a consistent and structured process results in
efficient use of time and resources saving $000’s.
