Training
Contact Center Supervisor Training and Certification
In-person Seminar. 2-day instructor-led training and certification. This is the contact center industry's most up-to-date course on essential supervisory job skills and techniques. It is indispensable training for serious contact center supervisors and help desk team leads.
Customer Service Stress Relief
Training DVD for Front-Line Customer Service Reps by Steve Coscia. Innovative, proactive stress-reducing ideas to minimize burnout. A methodical approach to immediate attitude improvement. Improved enthusiasm and vitality in serving your customers.
World Class Service
Training DVD for Front-Line Customer Service Reps by Steve Coscia. World class behaviors which will increase customer retention and yield higher profits. The front-line strategies will improve employee morale and result in a World Class Culture.
World Class Value Pack
Training DVDs and Consulting Package for Front-Line Customer Service Reps by Steve Coscia.
