Contact Center Pipeline
Contact Center Pipeline is a fresh, new, cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization’s driving force for attracting and retaining customers and employees, and ensuring long-term success.
Subscription to Contact Center Pipeline
Contact Center Pipeline is published monthly. Each issue features key trends affecting the contact center industry, best practices and successful solutions to the everyday challenges and pain points associated with running a contact center in today’s rapidly changing business environment. The Pipeline’s monthly editorial lineup includes columns exploring the essential contact center management areas, such as strategy, technology, workforce management, training, performance, management ROI, leadership and more. Our writers are a team of industry veterans who offer their expertise in each issue, along with a list of highly respected contributors — all of whom are known for their unique understanding of the inner workings of call centers. Print and Electronic subscriptions available. Remember, all subscriptions are guaranteed. If for some reason you are not pleased with your subscription, your subscription fee will be returned for any issues not yet received, no questions asked.
Single Issue of Contact Center Pipeline
If you are not a subscriber, but interested in purchasing a particular issue of Contact Center Pipeline, this option is for you. Each issue’s contents can be viewed under Pipeline Issues, All Issues. Once purchased, you will receive an email with a link to download the PDF.
2009 Contact Center Pipeline Article CD
An essential contact center management reference guide available for your desktop. This CD contains the 2009 monthly issues of Contact Center Pipeline that were published from March through December. You can view entire issues or individual PDFs of regular columns such as Feature Articles, Performance Matters, Leading Thoughts, Forecast Focus, Tech Line, Agility Factor, Management ROI or Inside View. A wonderful desktop contact center management reference guide.
Sample Issue of Contact Center Pipeline
If you would like to preview our publication prior to subscribing, this option is for you at no cost. You will receive an email with a link to download the PDF of a past issue and a print copy will be mailed to you.
Collections of Contact Center Pipeline Articles
These article collections are tightly focused on relevant contact center management issues. Each article collection is available in a downloadable PDF document.