Subscription to Contact Center Pipeline

Contact Center Pipeline is published monthly. Each issue features key trends affecting the contact center industry, best practices and successful solutions to the everyday challenges and pain points associated with running a contact center in today’s rapidly changing business environment. The Pipeline’s monthly editorial lineup includes columns exploring the essential contact center management areas, such as strategy, technology, workforce management, training, performance, management ROI, leadership and more. Our writers are a team of industry veterans who offer their expertise in each issue, along with a list of highly respected contributors — all of whom are known for their unique understanding of the inner workings of call centers. Print and Electronic subscriptions available. Remember, all subscriptions are guaranteed. If for some reason you are not pleased with your subscription, your subscription fee will be returned for any issues not yet received, no questions asked.

Single Issue of Contact Center Pipeline

If you are not a subscriber, but interested in purchasing a particular issue of Contact Center Pipeline, this option is for you. Each issue’s contents can be viewed under Pipeline Issues, All Issues. Once purchased, you will receive an email with a link to download the PDF.

Contact Center Pipeline Articles on CD

This CD collection contains the monthly issues of Contact Center Pipeline that were published in the respective year. You can view entire issues as well as individual columns. You’ll get all of our regular articles such as our monthly feature article, Performance Matters, Leading Thoughts, Forecast Focus, Tech Line, Agility Factor, Management ROI and Inside View, as well as special guest articles. What a convenient way to store the industry’s leading instructional journal. CCP is focused solely on driving organizational success through effective contact center management.