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Call Center Leadership: mastering the big 5 for Supervisors Call Center Leadership: mastering the big 5 is written for the Supervisors who lead nearly 200,000 Contact Centers worldwide. MTB5 shows how strong leadership and a simple, yet dynamic, System of Success can transform your Call Center into an energizing asset that engages customers, increases sales, and lifts quality performance, all while reducing costly absenteeism and attrition. (read more...) |
Price: $23.49 | |
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Call Center Leadership: mastering the big 5 for Supervisors, Managers, and Site Directors Call Center Leadership: mastering the big 5 is written for the Supervisors, Managers, and Site Directors who lead nearly 200,000 Contact Centers worldwide. MTB5 shows how strong leadership and a simple, yet dynamic, System of Success can transform your Call Center into an energizing asset that engages customers, increases sales, and lifts quality performance, all while reducing costly absenteeism and attrition. (read more...) |
Price: $33.49 | |
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Customer Survey Guidebook Customer Surveying: A Guidebook for Service Managers (a.k.a., The Customer Survey Guidebook) by Dr. Fred Van Bennekom, is designed to guide survey project managers to effectively plan and manage their own survey research projects. Its 256 pages aim to provide the tools the survey novice needs to collect real and useful information about customers needs or perceptions—or research other groups of interest such as employees. (read more...) |
Regular Price: $44.95 On Sale For: $29.95 |
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Full Contact Full Contact is a compelling and actionable composite of the best practices and strategies that author Greg Levin has uncovered during his nearly two decades as a journalist, researcher and adviser in the contact center industry. This unique ebook – as entertaining as it is informative – is filled with tons of proven tactics and useful resources that managers can utilize immediately in their own contact centers to bring about big improvements in critical areas. (read more...) |
Price: $49.99 | |