This CD collection contains the monthly issues of Contact Center Pipeline that were published in the respective year. You can view entire issues as well as individual columns. You’ll get all of our regular articles such as our monthly feature article, Performance Matters, Leading Thoughts, Forecast Focus, Tech Line, Agility Factor, Management ROI and Inside View, as well as special guest articles. What a convenient way to store the industry’s leading instructional journal. CCP is focused solely on driving organizational success through effective contact center management.

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