Overview

• Learn how Stress impacts service professionals
• Faster Problem Resolution strategies
• Stay calm and productive even with Irate Callers
• Proven to increase Employee Morale
• Includes a methodical 4 step Stress Cycle

You Get:

• Innovative, proactive stress-reducing ideas to minimize burnout.
• A methodical approach to immediate attitude improvement.
• Improved enthusiasm and vitality in serving your customers.

Training Video Topics

• Three Basic Truths about Stress
• Stress and the Customer Service Rep.
• How Stress Works
• Four Stages of Stress
• Sphere of Control
• Connection Between Stress and Perception
• Be Prepared for Anything
• Conclusion

Above topics are intended for Front-Line Customer Service Reps.

Coscia Communications, Inc. only authorizes the purchaser of this DVD to train in-house employees. Any copying or public performance of this DVD is prohibited by law.

To purchase, click the "Add to Cart" button or call 443-909-6951.

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