Overview

• Discover Attitude and Aptitude correlation
• Leverage Tone of Voice as a strategic tool
• Develop Listening Skills for greater rapport
• Minimize errors and boost First-Call Resolution
• Improve Follow Up for mutual closure

You Get:

• World class behaviors which will increase customer retention and yield higher profits.
• Front-line strategies which will improve employee morale and result in a World Class Culture.

Training Video Topics

• LIttle Skills and Big Accomplishments
• Attitude and Aptitude
• The Vocal Image -- Tone, Melody, and Junk
• A World Class Operation Site Visit
• Personal Responsibility and Change
• Adaptability -- Resiliency and Static Cycles
• Listening Skills
• Conclusion

Above topics are intended for Front-Line Customer Service Reps.

Coscia Communications, Inc. only authorizes the purchaser of this DVD to train in-house employees. Any copying or public performance of this DVD is prohibited by law.

To purchase, click the "Add to Cart" button or call 443-909-6951.

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