Lori Bocklund
Founder and President
Strategic Contact
503-579-8560
lori@strategiccontact.com

Welcome to Contact Center Pipeline!

Thanks for joining our community of readers. I’m Lori Bocklund, a member of the Advisory Board for CC Pipeline, and a long time member of the contact center community. When the team of experienced professionals launching CCP approached me to be a member of their board and a frequent contributor, I was certainly flattered but also excited. I don’t know about you, but I miss those hard copy publications that I could read on airplanes or over lunch. ...

Jay Minnucci
Founder and President
Service Agility
215-679-5250
jaym@serviceagility.com

After 17 years in the corporate world and nine as a consultant, I am convinced that contact centers are as demanding an environment as any in the management profession. From our unique technology to half-hourly workload forecasts to customers that want (and deserve) individual attention, every day presents us with new demands and opportunities. Success in our industry requires a unique breadth of skills and the ability to stay fresh and current with the latest thinking.