Linda Harden
Publisher
Contact Center Pipeline
443-909-6951
linda@contactcenterpipeline.com

...It can be a lonely, frustrating job trying to develop solutions for making every interaction count by yourself! And this is the very reason for launching Contact Center Pipeline… to help you figure out how to overcome day-to-day challenges and succeed at managing a top-class operation. We want to share what we’ve learned and what we know works.

I’m very pleased to have Susan Hash as the editor for Contact Center Pipeline. Susan’s knowledge and expertise about the call center

industry and publishing makes a dynamic combination. Susan is one of those “can do” people!

Our Advisory Board members, Lori Bocklund and Jay Minnucci, have earned the industry’s respect by writing, speaking and implementing the best practices that make a difference in our call center experiences. They bring to the publication many years of hands-on experience with managing world-class operations.

We also have a monthly lineup of columnists who are the brightest in the industry. They’ll be bringing their insights and advice to your desk in every issue.

I want to thank you for your support, and I encourage you to share your thoughts with me as we move forward.