Contact Center Pipeline launches publication in Southeast Asia

Annapolis, MD – July 1, 2010. Pipeline Publishing Group, Inc. is pleased to announce the launch of its Contact Center Pipeline publication in Singapore. Contact Center Pipeline is a monthly journal that is tightly focused on contact center management issues. It offers original content written by industry experts and consultants who have a unique understanding of the inner workings of contact centers.

OmniTouch International in Singapore will publish the Journal. Headquartered in Asia Pacific, with clientele in more than 30 countries worldwide, OmniTouch International delivers Training & Certification, Mystery Shopper and Customer Satisfaction Research for the Contact Centre and Customer Service industry. Daniel Ord, CEO of OmniTouch Pte. Ltd., will oversee subscriptions and operations for the Journal.

“I am very excited to be working with OmniTouch to deliver to their customers the relevant content that we produce each month in Contact Center Pipeline,” says Linda Harden, president of Pipeline Publishing Group. “The ability to partner with a quality-focused organization like OmniTouch is an absolute thrill for us. OmniTouch’s product offerings, coupled with their staff’s fierce commitment to excellence, makes them the perfect vessel for delivering our content on the principles and strategies of effective contact center management to contact center professionals in the Asia Pacific region.”

According to Daniel Ord, CEO of OmniTouch International, “There are so many localized or regionalized newsletters out there that seem to fill all of our email boxes. We couldn’t be more pleased to be operating with Pipeline Publishing Group to provide the knowledge and case studies on a Global Scale that aligns perfectly with our strategic vision and work.”

The first issue was released in late June 2010. Future editions are scheduled to follow on a regular monthly basis.

About Contact Center Pipeline: Contact Center Pipeline is a cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for attracting and retaining customers and employees, and ensuring long-term success.
Website www.contactcenterpipeline.com
Email info@contactcenterpipeline.com
Phone 443-909-6951

About OmniTouch International: We are more than a Training company, more than a Mystery Shopper research provider and more than a Customer Satisfaction research provider – we combine our mastery in all 3 disciplines to help you make your Customer’s lives better.

OmniTouch International is the Global Partner for the International Customer Management Institute, member of the Mystery Shopper Providers Association, a CIAC Certification Training Consortium Partner, a Partner of Contact Center Pipeline and developer of the Mystery Shopper based Global Service Index Benchmark Study and much more.

Our heritage places us in the middle of the world’s fastest growing economies. This allows us to open doors for you into deeper insights of Customers’ Expectations in the East or West.

Internationally recognized standards and accreditation, combined with years of experience working with blue chip and governmental Clients, proves our capabilities to shape your desired Customer Experience and business outcomes.

The OmniTouch International name is derived from two elements, “OMNI” which is the Latin word for “all” or “everywhere” and “TOUCH” which represents the Customer experience when contacting or “touching” an organization.

Website www.omnitouchinternational.com
Email contactus@omnitouchinternational.com
Phone: +65 6324 4844


Contact Center Pipeline launches publication in China

Annapolis, MD – January 1, 2010. Pipeline Publishing Group, Inc. is pleased to announce the launch of the Contact Center Pipeline publication in China. Contact Center Pipeline is a monthly journal tightly focused on contact center management issues. It offers original content written by industry experts and consultants who have a unique understanding of the inner workings of contact centers.

Broad Vision (Beijing) Management Consulting Co. Ltd in Beijing, China will be the publisher of the journal. Willie Tang, President of Broad Vision, will oversee the Beijing operations.

Linda Harden, President of Pipeline Publishing Group, is pleased to welcome Broad Vision to the Pipeline family. “We look forward to working with Broad Vision and delivering the relevant content of Contact Center Pipeline to the industry in China,” she says. “We’re confident that the principles and strategies of effective contact center management, coupled with China’s thriving call center market, will ensure Contact Center Pipeline’s growth as a valuable reference tool for all contact center professionals worldwide.”

According to Willie Tang, President of Broad Vision Beijing Management Consulting Co, Ltd., “Contact Center Pipeline is the right kind of call center publication that we have long been looking for. Its in-depth content and insightful ideas and practices will be valuable resources for contact center professionals in China. With the fast-growing contact center industry in China, I firmly believe that the Chinese version of Contact Center Pipeline will become one of the most popular and authoritative resources for both contact center professionals and the ever-growing number of contact centers.”

About Contact Center Pipeline: Contact Center Pipeline is a cutting-edge monthly journal focused on the specific needs and challenges of the contact center. Our advisory board, editor, writers and contributors are known for their unique understanding of what makes the call center the organization's driving force for attracting and retaining customers and employees, and ensuring long-term success.
Website www.contactcenterpipeline.com
Email info@contactcenterpipeline.com
Phone 443-909-6951

About Broad Vision Beijing Management Consulting Co, Ltd: Broad Vision (Beijing) is a training and consulting company providing contact center management training, consulting, research, membership and publication services. Its core team members are known for their deep industry backgrounds and rich operation and project experiences. Its clients include the contact centers of telecom, banking, insurance, automobile, home appliances and public utilities sectors. It is committed to providing the industry with high-quality and trend-leading professional services.
Website www.callcenterinsight.com
Email service@callcenterinsight.com
Phone: 86 10 88456865