Contact Center Pipeline launches publication in China

Annapolis, MD – January 1, 2010. Pipeline Publishing Group, Inc. is pleased to announce the launch of the Contact Center Pipeline publication in China. Contact Center Pipeline is a monthly journal tightly focused on contact center management issues. It offers original content written by industry experts and consultants who have a unique understanding of the inner workings of contact centers.

Broad Vision (Beijing) Management Consulting Co. Ltd in Beijing, China will be the publisher of the journal. Willie Tang, President of Broad Vision, will oversee the Beijing operations.

Linda Harden, President of Pipeline Publishing Group, is pleased to welcome Broad Vision to the Pipeline family. “We look forward to working with Broad Vision and delivering the relevant content of Contact Center Pipeline to the industry in China,” she says. “We’re confident that the principles and strategies of effective contact center management, coupled with China’s thriving call center market, will ensure Contact Center Pipeline’s growth as a valuable reference tool for all contact center professionals worldwide.”

According to Willie Tang, President of Broad Vision Beijing Management Consulting Co, Ltd., “Contact Center Pipeline is the right kind of call center publication that we have long been looking for. Its in-depth content and insightful ideas and practices will be valuable resources for contact center professionals in China. With the fast-growing contact center industry in China, I firmly believe that the Chinese version of Contact Center Pipeline will become one of the most popular and authoritative resources for both contact center professionals and the ever-growing number of contact centers.”