Pipeline Resources
Contact Center Pipeline is pleased to present this resources section for you. Looking
for a job, an event to attend, hear from suppliers or look for specific products
and services, you’ll find it here. Check back often…we continue to grow!
Pipeline Online is our e-Newsletter where we discuss trends and best practices that
address the unique challenges of our contact center environments.
A list of organizations and the products and services they provide.
Industry events you won’t want to miss!
Contact Center Pipeline teams with industry professionals to examine tightly-focused
subjects relevant to everyday contact center operations. Our survey results give
insight on what others are doing in our industry and what we expect future trends
to look like. The research analysis is independent and instantly applicable to your
business challenges.
Suppliers share their story, in their own words, about how their products and services
can help you accomplish your objectives.
Looking for a job? Need to fill a job? Check this out!
One of the best employee retention tools that you have in your arsenal is training
and development for your staff. There are programs for “newcomers” to the profession
and “veteran” contact center professionals alike.
Snapshotz is a self evaluation checklist for customer service centres. The checklist
contains over 550 variables covering 8 main functional areas and divided into 29
subsections and can be purchased online or as a workbook.