Going Home: For Good?

How COVID-19 has upended BC/DR and staffing strategies

Current Issue Strategy Remote Work Operations

A Story of Sadness, Hope, and Action

About 1 in 8 American women will develop breast cancer in their life. Here is the account of a brave young woman who fought but succumbed to the disease

Current Issue People

Providing Resiliency During Challenging Times

How a contact center adapted and executed its BC/DR plan, and lessons learned

Current Issue Operations Remote Work Operations

Toward a Customer Experience Hub

Embracing, and implementing, customer experience management (CXM) is key

Current Issue Technology White Papers

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