Creating a Sustainable Work-from-Home Contact Center

The hard part is done—the decision to transition to work from home as a staffing strategy to a work strategy—and we know it works!

Technology Unified Communications Workforce Optimization Remote Work Technology

Top 3 Trends for the Future of Contact Center Training

Half of training professionals reported wishing their training was more hands on and engaging.

People White Papers

Looking Good: An Amateur’s Guide to Zoom Success

Video interactions are professional speaking engagements as much as they are meetings.

Strategy COVID-19 Remote Work Remote Work Operations Strategy

I Want to Take You Higher

Replacing COVID issues at the top of the challenges was formulating strategies that propel the contact center into becoming a central component of the operations of the organization.

Strategy Visibility Planning

Why Training Programs Fail and How to Avoid It Happening to You

Training sessions are never the destination; they’re the start of the journey.

People Development

Human side of AI