Customer Service Team Appreciation in 2020

Even now, 2020 continues to be a series of challenges—and perhaps no group has faced and met more than frontline employees engaged in customer service.

People Recognition

Woe Is Me… How About You?

More than anything, agents want to know what the future holds. While we cannot predict the end of this pandemic, we can keep folks up to date on what is being considered.


The NACC—The Uncommon Organization for an Uncommon Industry

Being a member of the NACC is like being a member of any organization—the more you put into it, the more you’ll get out of it.

Strategy Industry Research

Inside View: PFS

Our model allows for tremendous flexibility, which boosts employee morale because they're working a schedule that works for their lifestyle.


Collaboration: Distinguishing the Buzz from the Buzzword

True collaboration requires a high degree of trust and a willingness to let go of one’s own power and ‘turf.’

Strategy Culture

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