Business has changed—forever. We must accept this and take steps to evolve. If we don’t, all the pains we are going through now and the lessons we learn along the way will have been for naught.
Leaders have a unique responsibility to influence the overall direction that their business unit will assume. This is true even when one is faced with the kinds of conditions many must confront today.
When a caller is greeted with a synthetic voice, there is often a visceral reaction that subtly cues a negative reaction.
One common misconception about virtual assistants is that they are ‘all or nothing,’ meaning that the goal should be to fully automate a customer interaction.
Technology Artificial Intelligence
WAH agents don’t just have to be wired technically, they need to be properly wired emotionally.