Coaching must be a back-and-forth dialogue between the supervisor and agent to come up with a solution.
We are now in a social environment in which conversation has morphed into text messages, social media postings, photos and “emojis.”
More than discovering what customers are talking about, sentiment analysis lets users know how the customer feels.
Technology Software Platforms
We will do whatever it takes to get people the information, audits and training to make them successful.
Operations Service Delivery