How to Foster Diversity & Inclusion in the Contact Center

To create meaningful change in the workplace, feedback about D&I challenges and obstacles must come from those who experience them on a day-to-day basis.

People Hiring Culture


What Execs Want: How to Respond to Visionary Ideas

Keep an open mind and bring the ‘can do’ attitude that your executives expect.

Strategy Planning


Strike While the Iron Is Hot

Executives across many industries are more aware than ever of the value of the contact center.

Strategy Visibility COVID-19


Reminiscing

What makes this industry special are the relationships that are built to last, even through this miserable pandemic.

People


What Is Your Customer-Centric DNA?

Truly customer-centric organizations are driven by strong leaders who desire positive change. They have a clear vision for a better future, even if there are potential unknowns along the way.

Strategy Vision - Mission - Values Customer Experience Research


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