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There has been a recent influx in flexible DIY chatbot solutions, such as IVAs, to bring the power of conversational AI to the hands of business users.
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Customer interactions are about to get a lot more complicated. It’s the job of contact center agents and CX experts to make those experiences feel simple.
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Delivering ‘peace of mind’ uniquely through the human connection generally results in lasting customer relationships and greater satisfaction.
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You don’t need a reason to pick up the phone and talk to your team.
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