Going Home: For Good?

How COVID-19 has upended BC/DR and staffing strategies

Current Issue Strategy Remote Work Operations


Providing Resiliency During Challenging Times

How a contact center adapted and executed its BC/DR plan, and lessons learned

Current Issue Operations Remote Work Operations



Growing Customers During Disasters

How a strategic partnership helped a credit union provide excellent CX during multiple calamities

Current Issue Strategy Customer Experience Remote Work Operations


Protecting The New (Home/Remote) Agents

Employees who work from home are also vulnerable to disasters

Current Issue Strategy Remote Work Strategy