The Magazine for Contact Center Professionals

Contact Center industry information
you won't find anywhere else.

 
"Offering access to Contact Center Pipeline empowers our customer service management teams at our multi-site centers."
Amanda
Insurance/Financial Services Company
I have 25 years management experience in contact centers and find the articles that are published both interesting and informative. Highly recommended.
Bill Hartline
Subscriber #1, 
2009
Nice inContact

December Issue

+ARTICLES

+DIGITAL ISSUE

Featured Article

Winning Customer and Employee Support

Here’s how Virgin Pulse won four top CCW awards.


Aizan

Contact Center Pipeline Member Exclusives

For access to member exclusives, subscribe to Contact Center Pipeline


Editor's Picks


Cognigy 20220914


Scorebuddy

Research

See All

Covid Hub

See All

Remote Work

See All


Khoros



Aizan


Nice inContact

Verint
2Ring







Most Popular

Nice inContact