Author Archives: Brendan Read
Brendan Read is Editor-in-Chief of Contact Center Pipeline. He has been covering and working in customer service and sales and for contact center companies for most of his career. Brendan has edited and written for leading industry publications and has been an industry analyst. He also has authored and co-authored books on contact center design, customer support, and working from home.
Posted inStrategy
Driving The Bouncy CX Journey
Posted inOperations
Home is Where the CX is
Posted inPeople
Focus on the Basics!
Posted inPeople