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APRIL FEATURE ARTICLE
Scheduling Tips to Empower & Engage

Give agents more control to achieve work-life balance.  Read More

IDIOM INSIGHTS
Lost in the Labyrinth…
Customers Want Out!

Many customers today feel lost in a maze of options. To maximize the customer experience, review the customer service chain within your enterprise.  
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From the Editor

Welcome to our April issue! The millennials have proven that they are a force to be reckoned with. The power of sheer numbers continues to compel organizations to change long-held corporate views and policies.   
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