Take on any CX challenge with Pipeline+ Subscribe today.

The Magazine for Contact Center Professionals

Contact Center industry information
you won't find anywhere else.

"Offering access to Contact Center Pipeline empowers our customer service management teams at our multi-site centers."
Insurance/Financial Services Company
I have 25 years management experience in contact centers and find the articles that are published both interesting and informative. Highly recommended.
Bill Hartline
Subscriber #1, 
Enlighten Copilot 20240408

Featured Article

Where to Call and Contact?

The New Normal, like WFH, has shaken up contact center site selection strategies.

Contact Center Pipeline Subscriber Exclusives

Subscriber Exclusive
Taking WFM to the Cloud

Pipeline Plus Subscription

Most Popular

NICE 2024 CX Trends Action Guide 20240307

Cloud Racers


Take on any CX challenge with Pipeline+ - premium contact center analysis. Subscribe today.

Upland 20231115
CXone MS Teams 20240408

Verint CX Automation

CXone Agent for MS Teams 20240408