Author Archives: Paul Stockford
Paul Stockford served as Chief Analyst at Saddletree Research, which specialized in contact centers & customer service, from 1999-2022.
Twitter: @PaulStockford
Posted inPeople, Remote Work
On-Trend: At-home Agents
Posted inTechnology
The Roarin’ Twenties Redux
Posted inTechnology
Analytics Coming of Age
Posted inTechnology
