A New Era Calls for a New Level of Resiliency

Planning for unlikely events has been shoved down the priority list for years, and we must be cautious against that same complacency creeping in again.

Operations Contingency Planning COVID-19 Customer Retention Coronavirus

Checklist: Managing Work-from- Home Contact Center Agents

NICE inContact has prepared the following Remote Agent Checklist to help you prepare in the event your workforce is forced to work from home.

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Business Continuity & Disaster Recovery in the Contact Center

Minimizing impact from disasters and emergencies through proactive strategy

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2Ring Amazon Connect 11
Forrester Wave