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Posted inData Security, Technology

Customer Experience & Fraud Prevention: Dueling Priorities for Today’s Contact Centers

WRITTEN BY CHRISTINA LUTTRELL
Avatar photo by Christina Luttrell April 1, 2021May 29, 2026
Tagged: account takeover fraud, ANI spoofing, customer authentication, customer data, fraud, fraudulent calls, identify verification, identity authentication, IVR fraud, social engineering
Avatar photo

Christina Luttrell

Christina Luttrell is the Chief Executive Officer for IDology, a GBG company and leader in multilayered identity verification and fraud prevention. In her 10 years at IDology, Luttrell has significantly advanced the company's technology, forged close relationships with IDology customers and driven the development of technology innovations that help organizations stay ahead of constantly shifting fraud tactics without impacting the customer experience. Luttrell has been recognized as one of the Top 100 influencers in identity by One World Identity.

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