Industry Partners

Contact Center Pipeline Organizational Partners

Building a better way to work together, Contact Center Pipeline partners with the most innovative organizations to help us offer a broad range of services and solutions for your contact center.

The Resource Center for Customer Service Professionals LLC

RCCSP, celebrating its fifteenth year of service to the contact center and IT support communities, provides access to the world's most comprehensive network of call center, help desk, ITIL, telecommunications, and outsourcing training and certification providers. The RCCSP Professional Education Alliance brings together the world's biggest and best training companies from the United States, all with long-standing and deserved reputations for quality content, experienced instructors, and outstanding customer service, through a single point of contact.


We offer comprehensive resources for customer management professionals - from frontline agents to executives - who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you:

  • Raise the strategic value of your contact center
  • Optimize your operations
  • Improve your customer service

We are considered the authority on contact center performance excellence. In fact, just recently, the New York Times, NBC Nightly News, and several other major media outlets tapped ICMI to provide insights on how consumers can work better with contact centers.

Be a part of our active community and find out how ICMI can add value to your contact center and more importantly, your customer.

Contact Center Nation

We are a nation of Contact Centers. We are the brand of the company every day on the front lines. Our mission is to deliver the ultimate customer service experience. We solve complex problems, offer assistance and aim for first call resolution.

Contact Center Nation is a community dedicated to addressing the professional needs of Call Centers, Workforce Management and Back Office Operations. We deliver a wide range of resources including events, executive level learning, networking, job opportunities and connections exclusively for a niche audience.


INSIGHTS, a Dubai-based enterprise, is the only Call Centre dedicated, Professional Services Organisation in the Middle East to offer a combination of:-

  • Regional Experience (15 years serving the regional industry)
  • Industry journals
  • International Accreditation with recognised Global Industry bodies - Call Centre Industry Advisory Council (CIAC), G-CEM, etc.
  • Accredited, In-house Call Centre Training Programs (English & Arabic)
  • Certified Call Centre Management Training Programs
  • Call Centre Trainer Certification Programs
  • Region’s only dedicated Call Centre Roadshows, Conferences and Exhibitions
  • Call Centre Consulting Services
  • Organizes the Annual Middle East Call Centre Awards

Loyalty 360

Loyalty360 is the unbiased, objective, and market-driven association for customer loyalty, which seeks to enable and encourage dialogue among industry leaders. From our introductory individual memberships to our top premium tier, our members are provided with the exposure, certification, and the exclusive content they need to continue their path to true customer centricity.


The NECCF was founded in February 2001 by contact center executives and specialists who wanted an unbiased “user group” to facilitate the exchange of ideas among contact center executives and managers. Since that time, the NECCF has grown and remained committed to addressing the day to day management concerns and strategic planning needs of contact center professionals throughout the region including Massachusetts, Connecticut, New Hampshire, Rhode Island, Vermont and Maine.