Operations: Fraud and Security

Vive la Contact Centre Difference, Eh?

How best to serve the unique Canadian customers.

by Brendan Read

CRM AI’s Hidden Security Risks

How to manage them.

by Aaron Costello

Can Security, Compliance, and Excellent CX Co-Exist?

They must: and here’s how.

by Brendan Read

Can AI Pass The Checkpoints?

How to avoid blocking its adoption.

by Brad Murdoch

When AI Shops for Your Customers

How contact centers can manage the new risks.

by Shahar Yaari

Why Platform Integrity Matters

How contact centers can help.

by Rachel Lutz Guevera

When the Voice Isn’t Human

How to manage the growing deepfake threat.

by Rana Gujral

9-1-1 at Risk

How to protect it.

by D. Jeremy DeMar

Is WFH Really DOA?

Remote/hybrid work is alive: including in contact centers.

by Brendan Read

Evolving Threats, Evolving Responses

How contact centers can best respond to the next disaster.

by Brendan Read

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