Author Archives: Bob Furniss
Bob Furniss has been an advocate for contact centers for more than 40 years. As a former agent, center leader, and consultant in the industry, he loves to talk to others about the three pillars of service and support centers - technology, processes, and people. You can reach him via LinkedIn or email at bob@bobfurniss.com. He and his wife founded a nonprofit, www.warriorprincess.org, in 2020 in memory of his daughter who was diagnosed with stage-4 metastatic breast cancer at just 30 years old. The disease took her life after a valiant fight at the young age of 34. The organization shares her story to advocate for breast self-checks, annual healthcare visits, and early detection - especially in women 25-45.
