Author Archives: Brian Burke and Francis Hawthorne
Brian Burke is Vice President of Operations for Epiq. With more than 15 years' experience managing complex contact center operations, Burke oversees the Epiq's 60,000-square-foot Mail, Call and Processing Center in Dublin, Ohio, which supports the hundreds of active class action settlement administrations, restructuring and bankruptcy administrations, and mass tort settlement programs the company has in progress at any given time.
Francis Hawthorne is Director of Operations at Epiq, a global leader in the legal services industry, where he oversees the company's contact centers, document control, and data entry operations. For the past 12 years, Hawthorne has been working in call center operations and, since joining Epiq, has implemented a new phone system and assisted in the operational setup of over 300 cases.
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