Brian Hinton, Author at Contact Center Pipeline

Meet Customer Expectations At Any Size!

by Brian Hinton March 1, 2018

Optimize Technology Value

by Brian Hinton October 1, 2017

Technology, Workforce Optimization

Measuring Contact Center Effectiveness

by Brian Hinton July 1, 2017September 9, 2026

Strategy First in Technology Selection

by Brian Hinton May 1, 2017

Simplifying Contact Center Remote Access

Simplifying Remote Access

by Brian Hinton April 1, 2017May 14, 2026

Omnichannel, Technology

Technology’s Role in the Omnichannel Pursuit

by Brian Hinton February 1, 2017

It’s Time to Optimize Those Ugly Agent Desktops!

by Brian Hinton September 1, 2016

Technology, Unified Communications

Contact Center Technology in a Changing Market

by Brian Hinton March 1, 2016

From Best-of-Breed to Standalone to Suite

by Brian Hinton January 1, 2016

Tips for Technology Selection in the Call Center

Technology Selection at Today’s Speed

by Brian Hinton November 1, 2015May 14, 2026

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