Author Archives: Donna Fluss
Donna Fluss, Founder and President of DMG Consulting LLC, provides unparalleled understanding of people, processes, and technology driving the transforming contact center/back-office markets. As the foremost analyst of these markets, Donna provides guidance to technology leaders, new entrants, investors, and enterprises building next-generation AI-enabled contact centers. Contact her at Donna.Fluss@dmgconsult.com
