Author Archives: Heather Richards
Heather Richards is Vice President Product Strategy and GTM for Knowledge Management at Verint. Heather has extensive experience in consultancy and thought leadership within the KM and CX markets and has held key strategic rolls within the KM industry for the last 20 years. Throughout her career she has successfully led and managed high-functioning, crossdepartmental teams within both start-up and global environments. Heather is passionate about using KM to drive customer engagement initiatives and operational efficiencies throughout an organization.
