Author Archives: Jeremy Watkin
Jeremy Watkin is Director of Customer Experience and Support at NumberBarn and Co-founder of the Customer Service Life blog. He has more than 20 years of experience as a customer service and contact center professional leading high-performing teams. Jeremy has been recognized numerous times as a thought leader for his writing and speaking on a variety of topics including quality management, outsourcing, customer experience, contact center technology, CCaaS, product marketing, social media and more. When not working, you can typically find him spending quality time with his wife Alicia and their three boys, running with his dog, or dreaming of native trout rising for a size 16 Elk Hair Caddis. Be sure to connect with him on Twitter and LinkedIn.
