Author Archives: Jessica Petrie & Jim Katzman
Jessica Petrie, Director of Strategic Insights, InMoment has more than 15 years of experience and works with clients to uncover actionable insights from customer and employee data to improve their business outcomes. Her experience spans working with clients across a variety of industries including retail, food services, and healthcare.
Jim Katzman, Principal, CX Strategy & Enablement, InMoment is a seasoned professional with over 20 years of experience in CX strategy and management. Jim guides clients in utilizing the voice of the customer to enhance their customer experience and achieve financial value.
