Linda Harden, Author at Contact Center Pipeline - Page 2 of 2

How to Enable Exceptional Experiences on Each Call

Coaching and Training, Customer Experience, People, Performance Management, Strategy

How to Ensure Exceptional Customer Service on Every Call

by Linda Harden February 25, 2022September 22, 2026

Customer Experience, Strategy, Technology

An Executive Interview With OpenText’s Alex Martinez

by Linda Harden November 1, 2021July 5, 2026

Executive Interview with ProcedureFlow

by Linda Harden August 1, 2021July 5, 2026

Executive Interview with MusicWorks’ David Sandler

by Linda Harden June 1, 2020September 22, 2026

Culture, Disaster Contingency Planning, Operations, Strategy

A Message Regarding COVID-19

by Linda Harden April 1, 2020September 22, 2026

Ryan Lester, LogMeIn, Sponsor Q&A

Artificial Intelligence, Assisted Service, Technology

Executive Interview with LogMeIn’s Ryan Lester

by Linda Harden March 1, 2020September 9, 2026

Strategy, Values - Visibility - Vision

Wall of Fame: Customer Contact Strategies

by Linda Harden January 1, 2020July 5, 2026

Sponsor Q&A with Bob Wienholt

Executive Interview with Bob Wienholt, CEO of CallShaper

by Linda Harden January 1, 2020July 5, 2026

Sponsor Q and A with Jim Rembach

Coaching and Training, People

A Q&A with the Contact Center Virtual Summit’s Jim Rembach

by Linda Harden June 1, 2019July 5, 2026

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