Linda Harden, Author at Contact Center Pipeline

What Can Be Done to Prevent Agent Burnout?

What Can Be Done to Prevent Agent Burnout?

by Linda Harden July 1, 2026September 22, 2026

An Interview with JM&A Group

by Linda Harden March 1, 2026August 27, 2026

Proximity Ambition and the Contact Center

Leadership, Strategy, Values - Visibility - Vision

The Sky is the Limit!

by Linda Harden June 18, 2025September 22, 2026

Executive Interview with Cognigy's Alan Ranger

Executive Interview with Cognigy’s Alan Ranger

by Linda Harden December 1, 2024September 9, 2026

Chatbots

Artificial Intelligence, Assisted Service, Technology

Will Chatbots Replace the Need for Contact Centers?

by Linda Harden July 26, 2023September 18, 2026

An Executive Interview with Denis Francoeur, Upland Software

Coaching and Training, People, Technology, Workplace Environment

An Executive Interview with Denis Francoeur, Upland Software

by Linda Harden July 1, 2023September 18, 2026

An Executive Interview with Kustomer.

Leadership, Strategy

An Executive Interview with Kustomer.

by Linda Harden November 1, 2022September 21, 2026

Is Cost of Performance the Undiscovered X Factor?

People, Performance Management, Strategy, Turnover

Is Cost of Performance the Undiscovered X Factor?

by Linda Harden September 1, 2022September 21, 2026

Artificial Intelligence, Leadership, Strategy, Technology

Executive Interview with LumenVox Founder & CEO Edward Miller

by Linda Harden April 1, 2022September 22, 2026

Leadership, Strategy

Executive Interview with LiveVox Founder & CEO Louis Summe

by Linda Harden March 1, 2022September 22, 2026

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