Author Archives: Mike Aoki
Mike Aoki is a Canada-based keynote speaker and trainer for contact centers, and the founder of Reflective Keynotes Inc. With AI handling many routine interactions, most of what reaches human agents is now complex and high-stakes. Mike keynotes and trains the customer service and sales skills, built on emotional intelligence, that agents need to handle those interactions well, protecting revenue, customers, and reputation. A former contact center agent, trainer, and training manager, he is an inaugural ICMI Hall of Fame inductee, one of CX Network’s 2026 Top 50 AI Leaders in CX, a Stevie Awards judge, and a Contact Center Pipeline Advisory Board member.
