Author Archives: Monti Becker Kelly
Monti Becker Kelly is Global Head of Sales, BFSI at Sitel Group. She is a customer experience strategist with over 23 years of experience in business process outsourcing (BPO), business development, CX analytics and client relationship management. Monti currently manages a wide, global account portfolio at Sitel Group and is responsible for driving an enhanced digital customer experience strategy while leading account management, technology optimization and CX analytics for clients in the banking, insurance and fintech industries.
