Author Archives: Nancy Jamison
Nancy Jamison is an Industry Director within ICT Frost & Sullivan. She covers all aspects of customer contact, with a particular focus on peripheral and emerging areas that impact the customer experience. These include speech and AI-enabled customer contact solutions, omnichannel customer care, digital marketing, and robotic process automation.
Prior to joining Frost & Sullivan in 2012, Nancy spent 15 years as President and Principal Analyst at Jamison Consulting and was an Expert team member at UC Strategies. Prior to her own consultancy, she was a Principal Analyst with Gartner Group and Dataquest. For more than a decade she also has been a regular columnist with Speech Technology Magazine. She can be reached at nancy.jamison@frost.com or followed on Twitter @NancyJami.
