Author Archives: Sarah Kennedy
Sarah Kennedy started her career in customer service in the U.K. at the venerable Marks and Spencer, a major retail chain. Then, coming to Canada in the mid-'90s, she started an early Executive Forum for Call Center Executives before the days of LinkedIn! Later, she joined Mike Desmarais, SQM Group to build a great company in the specialist survey world of FCR. Now she is engrossed in launching Resolver, a leading complaints and dispute platform from the U.K. into the Canadian marketplace.
