Author Archives: Stacey Oliver-Knappe
Stacey Oliver-Knappe, M.A., SHRM-CP is a seasoned consultant with SCC Services Group in contact center leadership. Specializing in operations, performance improvement, and employee retention, Stacey brings over 20 years of knowledge in driving success within customer service, operations, and HR functions. You can connect with her on LinkedIn or at soliver-knappe@sccservicesgroup.com.
