Author Archives: Steve Pappas
Known as the CX Connoisseur, Steve Pappas understands the experience economy well -- from patient expectations in healthcare to frontline delivery for enterprise customers. He identifies unmet needs, emerging shifts and critical details others often miss and translates those insights into practical, scalable solutions that address real human and business challenges. He is the head of innovation at eGain and sets the agenda for applying the company’s AI capabilities to address complex enterprise challenges. Steve’s focus enables eGain to turn emerging technology into trusted solutions, especially in industries where credibility is difficult to earn.
