Author Archives: Zack Taylor
Zack Taylor is the Director of Strategic Communications for Webex Customer Experience. In this role, he is responsible for planning, development and communication of a group of business-relevant customer care solutions based on Cisco's Contact Center portfolio.
Prior accountabilities include roles in AT&T's Global Sales Channel, where Zack was a Global Account Manager in the financial services and banking industry and integrated solutions organizations. He was also Avaya's contact center portfolio general manager, and a founding member of its Global Strategic Solutions team, and a principal for the firm's Customer Contact Council.
