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Contact Center Pipeline Magazine
April Issue
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by: Brendan Read
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Issue Archives
How to nurture friendships in the remote contact center era.
How AI can assist agents assist customers.
Declining labor supply poses challenges and how to offset them.
The New Normal, like WFH, has shaken up contact center site selection strategies.
Key initiatives to contact center success.
Where are contact centers going post-COVID-19 pandemic?
How financial services can use tools like Conversational AI and Agent Assist AI.
Doing so is win-win-win for customers, employees, and organizations.
Email has its flaws, so here’s how to make the best of it.
How to handle challenges of agents working from home.