Do you have the appropriate technology for your staff to work from home during a disease outbreak?
Technology White Papers
There are so many opportunities in these little moments that customers have when they’re calling into a contact center or engaging with a frontline employee to make things better—and that’s what...
Technology Artificial Intelligence White Papers
Speed to market is very important to our clients. That is why we have set up CallShaper to be so easy to use. You can get a new campaign started in hours instead of days or weeks.
Audio technology purchases for confidential environments are not a simple decision and can’t be treated as a mere add-on to a network.
Adding a digital component to speech-initiated self-service interactions creates possibilities for transactions never thought possible on speech alone.
Why don’t companies offer the same respect and dedicated effort they apply to resolve their customers’ poor experience to fix their employees’ poor experience?
Technology Software Platforms White Papers
A great customer experience results from combining (1) knowledge with (2) time savings in a way that (3) fits the customer’s personality.
Technology Omnichannel White Papers