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by: Paul Stockford
The gig economy is beginning to become such an economic driving force that there are many who believe that having gig workers in the contact center - i.e., on-demand agents - is only a matter of time.
Don’t Ignore the Economics...
The Value in Accuracy: How to Create the Right Forecast to Drive...
Scheduling Tips to Empower & Engage
Agent Performance Metrics
2016 Agent Performance Survey Final Report
A 360-Degree Approach to Contact Center Security
Winter Weather: Planning for Safety and Success
Five CX Early Warning Signs Customer Experience
Five Obstacles to Digital Access in Today’s Healthcare Contact Centers
The SBR Balancing Act
Differentiator Series, Part 3: Optimizing the Exceptions
How to Work with your Local Economic Development Organization to...
Contact Center Skills and Compensation Trends
Contact Centers: The Secret to Business Intelligence