Operations

Gardening the CX

Gardening the CX

by: Brendan Read

How Stanley Black & Decker Outdoor gets the CX done.

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Is Work From Home the New Normal? COVID-19 sent workers (like agents) home, but will they stay there? Operations People Remote Work Operations

Take Charge...

Take Charge... Promote your Contact Center’s Value and Visibility. Operations Strategy

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CURRENT ISSUE: June 2023

Gardening the CX

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