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by: Susan Hash
Organizations are forging ahead with plans for AI deployments and automation projects. Do you have a plan in place to transform the people and process side of the equation?
Could Your New Seasonal...
CX Satisfaction Starts with Your Brand Advocates
Why It’s Time for Your Contact Center to Embrace Omnichannel
Take Action on the Customer Journey for Enhanced CX Satisfaction...
Leveraging Digital Channels
What to Look for in a Secure Headset
Focus on Well-being: The Benefits of Wireless Audio
Sennheiser Technology Supports Contact Center Employees with...
UC Device Management Creates Greater ROI
How to Elevate Your Customer and Agent Experience
The Case for Technology in an Understaffed World
Employee Engagement and the Quality Management Renaissance
Scheduling Resources Through Communication and Collaboration
Imagining the Possibilities with AI
Simply Automating Isn’t Enough
Rosie the Robot Meets Margot the Wine Bot
Can AI Replace the Call Center’s Human Agents?
Working Together to Optimize Technology
Redefining Knowledge Management
Emotional Assessments: A Disruptive Innovation in Agent Hiring and...
Hip to Be Squared
Vendor - Management
Contact Center 2018: A Fireside Chat
Cloud Ushers in “New Rules” for Technology Selection
Return of the Kachina! The 2017 Saddletree Research Kachina Awards
Fast-Tracking Your Journey to Workforce Optimization: Tips for...
Welcome to 2018! A Groundswell Is Rising. Are You Ready?
I Can See Clearly Now—Clearing the Contact Center Clouds
Don’t Equate Silence with Satisfaction
Congratulations! You Just Bought Speech Analytics! Now What?
Compliance and the Contact Center: A Proactive Approach Works Best
Contact Centers and The Debate Over Personal Privacy
Babylon, Black Ink and Biometrics
Social Engineering: 5 Steps to Protect Your Contact Center