People

How to Put Bots to Work

How to Put Bots to Work

by: Jacob Molina

Bots are revolutionizing user interfaces.

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How to Put Bots to Work

How to Put Bots to Work Bots are revolutionizing user interfaces. Current Issue Operations People Technology Artificial Intelligence

How to Efficiently Maximize Contact Reach

How to Efficiently Maximize Contact Reach If you haven’t invested in a dialer, now is the time to do so. Current Issue People Development Technology

5 Practical Employee Retention Strategies that Work

5 Practical Employee Retention Strategies that Work How B2B organizations can respond to the Great Resignation. Current Issue Strategy People Turnover

Three Tips for Inside Sales Success

Three Tips for Inside Sales Success Navigating the new reality of B2B sales to capitalize on shifting buyer behavior. Current Issue Operations People

Putting Employee Experience at the Center of Digital Transformation

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What Goes Down Must Come Up A progress in spirals. Strategy Vision - Mission - Values People

How to Manage Telecom Fraud

How to Manage Telecom Fraud Telecom fraud can’t be eradicated but its risks can be minimized. People Technology Data Security Artificial Intelligence

Transforming CPG Customer Experiences

Transforming CPG Customer Experiences Attended automation can bolster sales, loyalty, and performance. People Technology Self-Service

Is Work From Home the New Normal?

Is Work From Home the New Normal? COVID-19 sent workers (like agents) home, but will they stay there? Operations People Remote Work Operations

How to Drive Employee and Customer Happiness

How to Drive Employee and Customer Happiness Digital adoption platforms can satisfy both ends of the contact center line. People Technology

Going Home for Talent

Going Home for Talent Providing remote work is a necessity, not an option. People Hiring Development Technology Artificial Intelligence Remote Work Operations

Are Gig Economy Workers the Next Agents?

Are Gig Economy Workers the Next Agents? Why and how best to attract gig workers for your contact center. Operations People Hiring

Understanding GigCX

Understanding GigCX GigCX promises scalable excellent service but how does it work? People Remote Work Operations

Exploring the Future of Work

Exploring the Future of Work Why hybrid/remote including gig working is becoming the new norm. Strategy People Hiring Workplace Environment Remote Work Operations

12 Tips to WFH Success

12 Tips to WFH Success Here’s how to make working from home less daunting. People Technology Remote Work Strategy

Delivering Awesome Customer Experiences–Even From Home

Delivering Awesome Customer Experiences–Even From Home WFH can provide excellent CX when done effectively. Strategy Customer Experience People Development Technology Artificial Intelligence Remote Work Strategy

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CURRENT ISSUE: June 2023

Gardening the CX

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