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Suppliers share their story, in their own words, about how their products and services can help you accomplish your objectives.
People Performance Management
Not everybody is ready to face themselves and to move beyond the things that got them incarcerated in the first place. But many people are, and Televerde gives them that chance.
People Performance Management Technology
Technology Data Security
I’ve been around the telecommunications industry for a very long time, and I’ve seen many successful products and software solutions that were once thought impossible.
Technology Software Platforms
This new uber-heterogenous mix of full-time, part-time, contract and virtual agents has made the sheer act of scheduling center resources exponentially more difficult and complex.
Technology Workforce Optimization
Strategy Vision - Mission - Values
As centers tackle their challenges and pursue their priorities, I believe we will see a strong focus on the agent experience, and the result should be better customer experience, as well.
Strategy Industry Research Research
Strategy Customer Experience