2021 Pipeline Publishing Group, Inc. All Rights Reserved.
The material on this site may not be reproduced, distributed, transmitted, or otherwise used, except with prior written permission of Pipeline Publishing Group, Inc.
Suppliers share their story, in their own words, about how their products and services can help you accomplish your objectives.
AI shouldn’t be about replacing people; instead, it’s about asking yourself how you can use the technology to partner with and enhance human teams.
Technology Artificial Intelligence White Papers
A true CXSP partners with all of the top CCaaS vendors—not just one or two, as in the past—creating a truly unbiased approach.
Technology White Papers
Technology Unified Communications White Papers
Technology Omnichannel Artificial Intelligence White Papers COVID-19
Technology Omnichannel Artificial Intelligence White Papers
The contact center can be a tough environment. Lots of noise, all-day use, agents coming and going, and lots of wear and tear.
The world of workforce management is changing more rapidly than at any other time in our history.
Technology White Papers Remote Work Technology
Phone-based support was already struggling to meet the demands of an increasingly digital world. Facing the strain of the COVID-19 crisis, it’s simply no longer viable.
Technology White Papers COVID-19 Vendor Services Remote Work Technology
Mobile WFM communications help keep home agents engaged in the scheduling process and part of the team.
When a caller is greeted with a synthetic voice, there is often a visceral reaction that subtly cues a negative reaction.
Operations White Papers
Cloud-based systems open a whole new world of features. Make sure you know what to ask for when you are evaluating a new dialing system.
How you respond to your customers in the coming weeks will likely have a tremendous impact on the future of your brand.
Strategy Customer Experience Service Delivery White Papers COVID-19 Vendor Services Remote Work Strategy
White Papers Coronavirus
Minimizing impact from disasters and emergencies through proactive strategy