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Instead of text-heavy knowledge base articles and documents, ProcedureFlow uses a visual guide to provide agents with the processes they need when they need them.
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AI shouldn’t be about replacing people; instead, it’s about asking yourself how you can use the technology to partner with and enhance human teams.
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A true CXSP partners with all of the top CCaaS vendors—not just one or two, as in the past—creating a truly unbiased approach.
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The contact center can be a tough environment. Lots of noise, all-day use, agents coming and going, and lots of wear and tear.
The world of workforce management is changing more rapidly than at any other time in our history.
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Phone-based support was already struggling to meet the demands of an increasingly digital world. Facing the strain of the COVID-19 crisis, it’s simply no longer viable.
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How you respond to your customers in the coming weeks will likely have a tremendous impact on the future of your brand.
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