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Technology Omnichannel Artificial Intelligence White Papers COVID-19
Technology Omnichannel Artificial Intelligence White Papers
The contact center can be a tough environment. Lots of noise, all-day use, agents coming and going, and lots of wear and tear.
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The world of workforce management is changing more rapidly than at any other time in our history.
Technology White Papers COVID-19
Phone-based support was already struggling to meet the demands of an increasingly digital world. Facing the strain of the COVID-19 crisis, it’s simply no longer viable.
Mobile WFM communications help keep home agents engaged in the scheduling process and part of the team.
When a caller is greeted with a synthetic voice, there is often a visceral reaction that subtly cues a negative reaction.
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Cloud-based systems open a whole new world of features. Make sure you know what to ask for when you are evaluating a new dialing system.
How you respond to your customers in the coming weeks will likely have a tremendous impact on the future of your brand.
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Minimizing impact from disasters and emergencies through proactive strategy
An AI-infused KM system delivers “knowledge at your fingertips,” making it easy for customers to access the right information 24/7.
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Do you have the appropriate technology for your staff to work from home during a disease outbreak?
Technology White Papers COVID-19 Remote Work