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Contact Center Pipeline Magazine
May Issue
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by: Brendan Read
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Issue Archives
Experience with it says yes.
How to handle challenges of agents working from home.
Secure archiving both protects and enables the ready retrieval of critical data.
Understanding the impact of voice commerce on customer shopping engagements.
And how contact centers can defend themselves.
Declining labor supply poses challenges and how to offset them.
What are the seamless solutions for contact centers?
The importance of understanding the impact of underestimating and under provisioning the Contact Center.
Fraud is rampant, but steps can be taken to thwart threats.
The key to CX lies in positive and secure micro-experiences.